Returning Items to Ducati Glasgow

We can not warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods, We will contact you to arrange alternatives or a refund where applicable.
All prices quoted include VAT at the current rate of 20% 
All goods remain the property of Ducati Glasgow until paid for in full.
Prices and manufacturers specifications are subject to change without notice.
All goods are supplied with the Manufacturers Warranty. For more information click here.
In the event of any problems simply contact us by phone on 0141 333 0 996 or email us directly
In the event of any failure of any item purchased the following will apply: 
If an item is faulty on delivery we will send an immediate replacement (if in stock) and collect the broken item. 
Otherwise simply send the item back to us, packed to the same standard as you received it, and we will repair (or replace as appropriate) and return at no cost.
If you are unable to send it to us we can collect for a nominal charge of £20 within the UK - outwith the UK will incur charges relevant to that market. 

If we have collected any item which proves not be be faulty, then the customer shall be liable to pay for the uplift and delivery charge.

If we have arranged any uplift for ANY reason from a customer, and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a £20 'journey' fee (charged to us by our courier), or ask that the item be returned by the customer directly. This fee is only applicable in the UK, outwith will incur charges relevant to that marketplace.

ALL returns must be authorised by email or phone by Ducati Glasgow before sending back to us. This is to ensure correct tracking of your goods, and any refunds or replacements that may be given.
Please ensure that the returned items are boxed and well padded for the journey back to us. Failure to do so may result in damage to the item which we will not be held responsible for.


Consumer Protection
In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in 'as new' condition. Any claims for damage, non-functionality and mis-shipping must be made within 7 days of receipt. 
After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. 
We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. 
You are responsible for ensuring safe delivery of the returned item. 
In the case of a refund (when the sale has been cancelled) we will NOT refund the initial carriage charge. Also we will charge a collection fee (typically £15 although this will vary dependent on your marketplace) if the customer is unable to return the goods themselves.
These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.