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96781281A SET SUPPORT CASE
Dependent on stock levels, the majority of orders are dispatched within 24 hours of order. (We only dispatch and deliver Tuesday-Friday).
In the United Kingdom most orders are shipped by a national courier network (Business Post) and are insured against loss or damage until signed for by you. It is important to inspect the items for damage before you sign for delivery.
Due to security requirements it is NOT possible for you to collect from the courier depot, the goods must be delivered to you. Delivery is by Next Day courier (UK-Mainland Only) but please allow up 7 working days for delivery. Our couriers will attempt 2 deliveries - after this, the package(s) will be returned to our warehouse and you will be credited for the cost of the goods but NOT the shipping charges.
Please note for international shipping you MAY be liable for customs charges outwith our remit. We are not responsible for any additional charges for delivery to you.
As a payment service provider (PSP), thousands of businesses outsource their transaction security to us. It is our top priority to ensure that your customers’ transaction data is kept secure at all times
All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.
Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
View the Sage Pay PCI DSS certificate
Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Sage Pay is controlled by Iris Scanners, which are the latest and most precise biometric security devices available for identification. As used by; chemical plants, airports, police stations, prisons and other facilities where security is paramount. No one can enter or leave the building without a valid security pass.
All employees at Sage Pay are Criminal Records Bureau (CRB) checked prior to employment and no unauthorized individual has access to or is able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). All transaction information and customer card information is secure even from our own employees.
Sage Pay operates on twin data centres to ensure optimal system security and up-time and has a full disaster recovery and business continuation policy.
We can not warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods, We will contact you to arrange alternatives or a refund where applicable.
All prices quoted include VAT at the current rate of 20%
All goods remain the property of Ducati Glasgow until paid for in full.
Prices and manufacturers specifications are subject to change without notice.
All goods are supplied with the Manufacturers Warranty. For more information click here.
In the event of any problems simply contact us by phone on 0141 333 0 996 or email us directly
In the event of any failure of any item purchased the following will apply:
If an item is faulty on delivery we will send an immediate replacement (if in stock) and collect the broken item.
Otherwise simply send the item back to us, packed to the same standard as you received it, and we will repair (or replace as appropriate) and return at no cost.
If you are unable to send it to us we can collect for a nominal charge of £20 within the UK - outwith the UK will incur charges relevant to that market.
If we have collected any item which proves not be be faulty, then the customer shall be liable to pay for the uplift and delivery charge.
If we have arranged any uplift for ANY reason from a customer, and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a £20 'journey' fee (charged to us by our courier), or ask that the item be returned by the customer directly. This fee is only applicable in the UK, outwith will incur charges relevant to that marketplace.
ALL returns must be authorised by email or phone by Ducati Glasgow before sending back to us. This is to ensure correct tracking of your goods, and any refunds or replacements that may be given.
Please ensure that the returned items are boxed and well padded for the journey back to us. Failure to do so may result in damage to the item which we will not be held responsible for.
***PLEASE NOTE - HELMETS ARE A NON RETURNABLE ITEM****
In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in 'as new' condition. Any claims for damage, non-functionality and mis-shipping must be made within 7 days of receipt.
After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979.
We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective.
You are responsible for ensuring safe delivery of the returned item.
In the case of a refund (when the sale has been cancelled) we will NOT refund the initial carriage charge. Also we will charge a collection fee (typically £15 although this will vary dependent on your marketplace) if the customer is unable to return the goods themselves.
These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.