Terms & Conditions
Payment Terms
We accept payment by Visa, Mastercard, Delta, Switch, , Bankers Transfer or cash. Please note: if immediate dispatch of products in stock is required , cleared funds are required prior to dispatch.
Please telephone 0141 333 0 996 for further details.
Delivery
Dependant on stock levels, the majority of orders are dispatched within 24 hours of order. (We only dispatch and deliver Tuesday-Friday).
In the United Kingdom most orders are shipped by a national courier network (Business Post) and are insured against loss or damage until signed for by you. It is important to inspect the items for damage before you sign for delivery.
Due to security requirements it is NOT possible for you to collect from the courier depot, the goods must be delivered to you. Delivery is by Next Day courier (UK-Mainland Only) but please allow up 7 working days for delivery. Our couriers will attempt 2 deliveries - after this, the package(s) will be returned to our warehouse and you will be credited for the cost of the goods but NOT the shipping charges.
Please note for international shipping you MAY be liable for customs charges outwith our remit. We are not responsible for any additional charges for delivery to you. For more information on deliveries and shipments, please click here
Goods
We can not warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods, We will contact you to arrange alternatives or a refund where applicable.
All prices quoted include VAT at the current rate of 20%
All goods remain the property of Ducati Glasgow until paid for in full.
Prices and manufacturers specifications are subject to change without notice.
Warranty/Guarantee
All goods are supplied with the Manufacturers Warranty. For more information click here.
In the event of any problems simply contact us by phone on 0141 333 0 996 or email us directly
Returns
In the event of any failure of any item purchased the following will apply:
If an item is faulty on delivery we will send an immediate replacement (if in stock) and collect the broken item.
Otherwise simply send the item back to us, packed to the same standard as you received it, and we will repair (or replace as appropriate) and return at no cost.
If you are unable to send it to us we can collect for a nominal charge of £15 within the UK - outwith the UK will incur charges relevant to that market.
If we have collected any item which proves not be be faulty, then the customer shall be liable to pay for the uplift and delivery charge.
If we have arranged any uplift for ANY reason from a customer, and the customer is not at home at the agreed time, or the goods are not able to be collected due to a lack of packing then we will either charge a £15 'journey' fee (charged to us by our courier), or ask that the item be returned by the customer directly. This fee is only applicable in the UK, outwith will incur charges relevant to that marketplace.
ALL returns must be authorised by email or phone by Ducati Glasgow before sending back to us. This is to ensure correct tracking of your goods, and any refunds or replacements that may be given.
Please ensure that the returned items are boxed and well padded for the journey back to us. Failure to do so may result in damage to the item which we will not be held responsible for.
Consumer Protection
In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in 'as new' condition. Any claims for damage, non-functionality and mis-shipping must be made within 7 days of receipt.
After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the ammended Sale of Goods Act 1979.
We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective.
You are responsible for ensuring safe delivery of the returned item.
In the case of a refund (when the sale has been cancelled) we will NOT refund the initial carriage charge. Also we will charge a collection fee (typically £15 although this will vary dependant on your marketplace) if the customer is unable to return the goods themselves.
These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.
Complaints
We are committed to offering excellent service and would hope that the cause to complain will never arise. In the unlikely event you have a complaint, we aim to resolve any issue withing 24 hours. Contact us
We will ensure that we acknowledge your complaint within 2 working days of receiving it aiming to resolve every / any example successfully on the day in question, however if it cannot be resolved within the same day we aim to resolve all complaints within a maximum of 14 working days and will ensure we keep you, the customer updated on progress regularly.
Site security
All payment transactions on our site are performed using a secure server with 128 bit SSL encryption. Transactions are made on our behalf by Protx and Isle Of Man Bank.